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Support - Having an Issue

If you're having trouble, make sure to log a ticket officially by emailing our support team. This can be achieved by pressing the button below. Make sure to supply all relevant information regarding your issue, to ensure utmost efficiency in our support teams response.

On logging a ticket, you will then be issued with a ticket number and the relevant point of contact will be notified of your query.

TDS Unified Support Services

Project Services

The Project Services Division at TDS prides itself on surveying, designing, agreeing and delivering optimum projects to our customers. By taking the effort in fully understanding customer requirements, in selecting the best technical solution and in planning the implementation to meet agreed customer timelines and availability, TDS Project Services successfully delivers its projects on time and within budget.

Installation

Standard deliverables from project implementation include, equipment site survey, equipment schedule, programme of works, implementation plan, resource plan, cost schedule, risk register, training plan, test plan, communication plan and change control mechanism. All of these are maintained throughout the lifecycle of the project to provide full awareness at all times to all project stakeholders.

Each project is assigned a dedicated Project Manager with a proven track record in project delivery and the ability to liaise with all concerned parties. This Project Manager is not only responsible for the project delivery but also for transitioning the successful project into a suitable account management process.

Training

Standard deliverables from project implementation include, equipment site survey, equipment schedule, programme of works, implementation plan, resource plan, cost schedule, risk register, training plan, test plan, communication plan and change control mechanism. All of these are maintained throughout the lifecycle of the project to provide full awareness at all times to all project stakeholders.

Each project is assigned a dedicated Project Manager with a proven track record in project delivery and the ability to liaise with all concerned parties. This Project Manager is not only responsible for the project delivery but also for transitioning the successful project into a suitable account management process.

Maintenance

The TDS support team will provide expert advice and assistance in areas such as system management and preventative maintenance. Next day on-site support is provided ensuring your organisation had access to our Engineer’s expertise and experience when required. Scheduled equipment health checks and preventative maintenance complete our on-site service deliverables.

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